Contact us

Contact our financial advisors and mortgage specialists to get the professional advice you need to make well-informed choices about your financial future. You can also contact our head office by phone, fax, email or regular mail to learn more about our products, fees and service charges. To protect your privacy, please do not include confidential information in your emails, such as account numbers.

Telephone:	1-877-765-2265 Monday to Friday, 8am - 8pm, across all time zones Saturday, 9am - 5pm, Eastern Standard time
Fax:	1-877-565-2265
Email:	manulife_bank@manulife.com
Mail:	For all provinces except Nova Scotia: Manulife Bank of Canada 500 King Street North Suite 500-MA P.O. Box 1602 STN Waterloo Waterloo, ON N2J 4C6
	For Nova Scotia: Manulife Bank of Canada Halifax Office 2727 Joseph Howe Drive Del Stn. H-T2-8 Halifax, NS B3J 2X5

As outlined in the "Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations," all enforcement notices need to be served to Manulife Bank’s Waterloo office unless they are originating in Nova Scotia. For anyone in Nova Scotia who needs to serve documents, they should do so to Manulife Bank’s Halifax office.

Customer Centre

You are the reason we create great products. And you’re the reason we strive to provide the best service possible and we’re here to help you get it. Whether you have questions about your existing accounts or you’d like to know how we would handle a complaint  or protect your privacy , we have the answers you’re looking for.

If you are a financial advisor, please contact our Advisor Support Centre:

Phone – 1-800-567-9170

Email – advisorbank@manulife.com

For Solicitors and Financial Institutions requesting a Statement for Manulife One
OR Manulife Bank Mortgage:

Please submit your request, a minimum of 5 days in advance of the required date
by Fax to 1-866-711-1986.